Remi & Reid’s Boutique

Return & Refund Policy

At Remi & Reid’s Boutique, we appreciate your support and strive to provide quality products and excellent customer service. Please review our policy before placing your order.

Preorder Policy

• All preorder sales are final.
• Because items are purchased specifically for each customer, preorders cannot be canceled, returned, exchanged, or refunded once payment has been received.
• Please carefully review sizing, colors, and product descriptions before placing your order.

Ready-to-Ship Items

• Returns are accepted within 2 days of delivery or pickup for store credit only.
• Items must be:
  • Unworn and unwashed
  • Free of stains, odors, pet hair, or damage
  • In their original condition with tags (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery or pickup.

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

Once reviewed, we will provide a replacement (when available) or issue a store credit or refund if the error was ours.

Shipping

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the return is due to our error.
• We are not responsible for lost, stolen, or delayed packages once they have been accepted by the shipping carrier.

Pickup Orders

Customers will be notified when their order is ready for pickup. Please arrange pickup within 30 days of notification unless other arrangements have been made.

Contact Us

If you have any questions regarding your order or this policy, please message us through our Facebook page or contact us through our website once it becomes available.

Thank you for supporting Remi & Reid’s Boutique! We truly appreciate your business and look forward to serving you.